It's off to the Post Office we go!
As those on the mailing list already know – after 2+ years of batch production and pre-ordering, Backcountry Boilers and FlyGrills are now shipping from stock! I’m still working to streamline the fulfillment process to next-day, but most orders are fulfilled in a few days, and I’m ramping up production of the Hard Anodized Boilers to bring their time down from a couple weeks to a couple days.
Hooray for less waiting!
[ 6 comments… read them below or add one ]
Congrats, that’s a pretty significant milestone!
I just thought I’d let you know that Team Bucc-ee has just received their Backcountry Boilers and they love them. They will be incredibly useful to them while they are in Afghanistan. The Flaming Griffins, Troop 520, Team Bucc-ee, and me personally thank you for every thing you have done for us.
What can I do to get the black metallic dust on the inside removed. I have tried washing it, but it is still inside the water chamber. I am afraid to drink. Help!
Hi Devin,
I used a lot of pine the first time out with the boiler and it is quite coated inside with sap and ashes. Do I need to for efficiency, or want to for longevity, clean the boiler’s furnace chamber? If I want to just to get the stink down, or want to be able to tuck gear in there during trail time, can I used something to dissolve that? I am also a brewer so have some pretty effective cleansers. Tsp too harsh? For tar, I think naphtha works pretty well. Thoughts?
Thank you,
Alex
Alex
Devin — You were paid on August 20, 2013, for my order of Backcountry Boiler accessories. It is now October and you still haven’t sent me the products. You have refused to respond to my e-mails and telephone calls seeking a status update. I have now initiated a dispute with Paypal seeking a refund. You’ve lost a customer. Good luck.
I am pleased to report that I not only received my full refund, but the accessories as well. This effort to make things “right” with a dissatisfied customer certainly improves my opinion of the company. This is a great product and I only hope that the customer support can achieve a consistent level to match.